HOW DO I AVOID FRUSTRATION WITH MY AUTO REPAIR EXPERIENCE?

In years past we have had the opportunity to teach at a Single Mothers Conference. Asking the question “What frustrates you when it comes to auto repair?” always invokes stories of bad experiences that fuel a bonfire sized discussion on who had the worst experience. A common thread from these experiences is the abuse of trust and lack of knowledge about how your car works. So the best defense you can have from being burned and left unsatisfied with your repair experience is easier than you might think. The following is the advice given at the Single Mothers Conference, which applies equally to everyone.

See our article on transmission problems to protect yourself from frustrations on this costly repair.

• When dropping your vehicle off ask specifically how much you will be charged if no repairs are performed.
• When you are talked to about your vehicles needs, if you feel pushed in any manner with language such as “This repair needs to be done because it is dangerous” or being told what you need, not informed, Get a second opinion. You drove your vehicle in you can drive it out.
• Always ask “Is that the worst case scenario?” Professional, experienced shops will know if there is a possibility of additional expenses with the repair they are performing. This can help with the frustrating call “while we are there we found it to be way worse that anticipated and need this that and the other blah blah blah yada yada yada…”
• Be careful on low price leaders that can end up being a bait and switch tactic. Stories of going in for a low price timing belt or a/c service etc. coming out spending much more that you would have elsewhere. This is especially true with the low price safety inspection, or Free Safety inspection with Emissions test. Where shops know you need the repairs and even if the repair is border line expect to be told you need it. What is more cost effective, a discount off a 17.00 service or an honest inspection? Look at this.

Summary: If you feel pushed, talked down to or sold to , take your car for a second opinion. As the customer you You should expect to be advised and informed so you can make an educated decision on when and the best way to spend you money (Period).

Source: extremeautoservice.com