It truly drives us nuts when we hear of people not being treated professionally and honestly. We are interested in seeing that everyone is being treated fairly and honestly with regards to vehicle repairs.
- Tender Lovin’ Care: Customers with a vehicle on the road with over 150,000 miles plus, know that regular maintenance is what got them there. Lack of maintenance is one of the top reasons major repairs are needed. “An ounce of prevention is worth a pound of cure!”
- Don’t Delay, Get Problems Looked at Right Away: At the first sign of an abnormal noise, a drip on the ground, a burning smell or a warning light, get it looked at. A minor repair post poned, can turn into a major repair down the road. With honest informative information, you can decide to repair now or later. There are many issues that will not cause other expenses if you let them go for a while. Don’t ever allow a shop to scare you into a repair, if you drove it in you can drive it out and get a second opinion.
- Get Your Money’s Worth: By law if a repair is within 10 percent of the original bid it falls within the “fudge factor”. However if the price is different from the original bit at all (with the exception of sales tax or if they called, explained, and received your approval for additional needs) you should question your bill, as well as the integrity of the shop working on your car.
- How You Are Treated: If a problem arises is the shop immediately defensive? Are you talked down to or even blamed? If so, it doesn’t sound like they stand behind their work and are willing to take care of you! Things can happen, especially when working on cars that have some miles on them. However you paid good money to have your car fixed, and if you are having the same problem, YOU should be taken care of.
Source: extremeautoservice.com
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