Focus Automotive : What was your service experience with your vehicle? (Service Maintenance and Repairs?.

Focus Automotive

Automotive Service Library Resources for consumers and auto industry representatives who want to learn more about auto care, repairs and safety driving

Wednesday, November 6, 2013

What was your service experience with your vehicle? (Service Maintenance and Repairs?.

Posted by Focus Group, Inc. at 6:16 PM

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Traductor

ASE Certified Automotive Service Consultant

Focus Group, Inc.: Dania Lopez, Focus Group President, has a Master Degree in Business and a Bachelor Degree in History from University of Phoenix and University of Puerto Rico. Dania spent + 10 years after college managing different automotive shops. As a manager working for brands like, Honda, Acura, BMW, Land Rover, Infiniti, Chrysler, Jeep and Hyundai, one of Dania's principle responsibilities was attending to customer needs. While 40% of her time was devoted to the administrative details to running the company, 60% of the time was dealing with customers, assessing their needs and delivering a service that exceeded their expectations. Dania is an Automotive Service Consultant certified by Automotive Service Excellence and a certified trainer by AHM. She is committed to education by empowering drivers to be road savvy and more confident behind the wheel. Her belief is that Knowledge is Power and this will help consumers to make assertive decisions related to their vehicles. Her motto is “You live to learn. You learn to live”.

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