How to Communicate for Better Automotive Service

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. Whatever type of repair facility you patronize--dealership, service station, independent garage, specialty shop, or a national franchise--good communication between the customer and the shop is vital.

The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

Read the owner's manual to learn about the vehicle's systems and components.